The "Dagmara Joly" atelier reserves the right to modify or change these website Policies.
These general terms and conditions of sale, hereinafter referred to as the "Terms" govern the terms of distance selling between any user of the dagmarajoly.com who wishes to make a purchase on the website, based in 54920 Mouvaux , France.
These terms are the only terms applicable and replace all other terms, unless otherwise previously agreed, specifically and in writing. At any Dagmara Joly may have to modify some of these provisions. These changes will be effective as soon as they are online and will be applied to all orders placed after these changes are online. Dagmara Joly considers that by validating their order, the user has duly taken note of the terms and accepts them without reservation.
The user must have an account to place an order. A hotel, a temporary holiday address, or a PO Box, are not acceptable. The user must provide reliable information that must be updated whenever it changes. The user is solely responsible for the consequences of the use of their account, until it is disabled.
After payment confirmation, the user receives an email informing them that their order has been registered. Placing an order constitutes acceptance of product price and description.
The orders are hand-made in France, processing time 7-10 working days.
The prices listed on the dagmarajoly.com website are shown in multiple currencies. Prices shown in currencies other than Euro are indicative only because of constant changes in exchange rates. All orders are charged and billed in Euro only. The applicable exchange rate for converting the Euro price into other currencies is the credit card exchange rate at the moment when the card is charged.The amount varies depending on the item ordered, and will be specified on the order form before confirming the purchase.These prices do not include set order processing and delivery fees, whose amount may vary depending on the product ordered and will be specified on the order form before confirmation of purchase.
The dagmarajoly.com website offers the visitor several payment methods to make order settlement easier:
- Payment by credit card
- Payment by PayPal
Dagmara Joly delivers to all countries . Custom made clothes are made usually within 10-15 working days. Standard delivery time: FRANCE: 2-4 working days, EU: 4-10 working days, USA 7-10 working days, OTHER DESTINATIONS: 7-18 working days.
Neither the carrier nor Dagmara Joly can be made responsible for failure to deliver in the case of force majeure or inaccuracy in the delivery address.
For national and international deliveries Dagmara Joly uses french post- la poste and I provide a tracking number which can be used online, I will email you the tracking code when I ship.All purchases are properly packed and secured to reach you in a perfect conditions. Please be informed that Dagmara Joly will not be responsible for any duty or custom taxes you may incur. All purchases are shipped to the mailing address stated on your receipt, if you wish to have your purchase deliver to different address please do let me know. Please be aware that for a wrong address given purchaser is responsible for re-shipment cost. Please be aware that the purchaser is solely responsible for any fee's and taxes. Dagmara Joly is not responsible for theft, damage or loss in the mail..
The flat fee for order processing and delivery depends on the destination.
-RIGHT OF WITHDRAWAL-
Article L121-20-2 of the French Consumer Code holds that the right of withdrawal cannot be exercised for "Supply contracts for goods made to the consumer's specifications or substantially personalised".
Conditions relating to exchanges
The right to or possibility of exchange only applies to the extent that the product is returned in perfect condition, packed in its original packaging, supplied with tracking number, complete and showing no signs of damage, dysfunction and no obvious trace of use beyond a simple fitting. All labels must be present. Dagmara Joly reserves the right to refuse an exchange if the goods returned do not meet these conditions.
Returns and refunds policy
Due to the fact that every garment is 100% individually custom-tailored and handcrafted just for you, they are not refundable.
If the garments doesn't fit you then :
-take your garment to the closest tailor for alterations
-refunds 30% of the price after tailor alterations made, you would nee to send us an invoice from tailor with clear description of the adjustments made.
-if your local tailor cannot fix it then Dagmara Joly will remake the garment for you from the scratch. ( contact with us within 5 working days after receiving your order , explaining the isues as clear as possible )
If the garments need to be remake then:
-the new product will be remake using new measurements which you will have to provide
-if you would like to change the fabric or style then then an additional coast of 20% on top of the existing price will be applied
Dagmara Joly reserves the right to deny remake requests in circumstances:
-when alterations made by the local tailor doesn't meet your epectations
-when the product returned it's not in perfect condition or missing labels on it
Without exception all returns must be notified in advance by e-mail to customer service who will issue an Dagmara Joly return number and communicate the return address (no returns will be accepted at the company's registered office). This is a necessary safeguard to ensure returns are traceable and secure for the user.
Return shipping costs are the sole responsibility of the user.
Dagmara Joly reserves the right to refuse to accept returns of which they have not have been notified or which do not follow the instructions above. Returns which do not respect this procedure and for which the parcel was lost during transport cannot be taken into account by Dagmara Joly. A customer who did not follow Customer Service's instructions as part of an exchange cannot request compensation.
The use of the website dagmarajoly.com is strictly for personal use. All trademarks, texts, comments, articles, illustrations and images, whether they be visual or sound elements, including the underlying technology, and reproduced on the site dagmarajoly.com are protected under copyright, trademarks, patents. Any reproduction or representation of all or part of the site constitutes an infringement that may incur the civil and criminal liability of its perpetrator.
These Terms and Conditions of Sale are governed and construed in accordance with the laws of France.
Dagmara Joly 59420 Mouvax France
Mail : firstname.lastname@example.org
SIRET : 79871254300023