GENERAL TERMS AND CONDITIONS OF SALE
DAGMARA JOLY – www.dagmarajoly.com
Last updated: November 2026
1. INTRODUCTION
Welcome to Dagmara Joly.
Dagmara Joly is an independent fashion atelier based in France, specialising in the design and handcrafted production of garments.
These General Terms and Conditions of Sale (hereinafter referred to as the "Terms") govern all purchases made through the website www.dagmarajoly.com.
By placing an order on the website, the customer (hereinafter referred to as the "Customer") acknowledges having read and accepted these Terms without reservation.
Dagmara Joly reserves the right to amend these Terms at any time. Any amendments will apply to orders placed after the updated Terms have been published on the website.
2. SCOPE OF APPLICATION
These Terms apply to all orders placed through www.dagmarajoly.com, whether by customers residing in France or internationally.
They govern the entire purchasing process, including product selection, payment, production, delivery, returns, refunds and customer service.
In the event of any discrepancy between these Terms and mandatory consumer protection legislation, the applicable mandatory legal provisions shall prevail.
3. CUSTOMER ACCOUNT
Customers must create an account to place an order on the website.
Customers agree to provide accurate, complete and up-to-date information, particularly their name, billing address, delivery address, email address and contact details.
Customers are responsible for maintaining the confidentiality of their account credentials and for all activities carried out through their account.
Delivery addresses must be complete and accurate. Dagmara Joly cannot be held responsible for delivery difficulties resulting from incorrect or incomplete information supplied by the Customer, subject to applicable consumer protection legislation.
4. PRODUCTS AND ORDER PROCESS
Dagmara Joly offers handcrafted garments designed and produced in France.
Depending on the product, garments may be offered in standard sizes according to the size chart published on the website, or made to measure according to the individual measurements and specifications provided by the Customer.
Product descriptions, photographs, available sizes, materials and prices are provided as accurately as possible.
As garments are handcrafted, minor variations in finish or appearance may occur. Such variations do not constitute defects provided that the product remains consistent with its description and essential characteristics.
Once payment has been successfully completed, the Customer will receive an order confirmation by email.
The order confirmation constitutes acceptance of the selected products, prices and applicable Terms.
Dagmara Joly reserves the right to contact the Customer if additional information is required to process an order.
5. HANDCRAFTED PRODUCTION AND PROCESSING TIMES
All garments are handcrafted in France.
Standard processing time is generally 10-15 working days, depending on the product and current production schedule.
Made-to-measure garments may require approximately 10–15 working days of production, depending on the complexity of the design and the individual specifications.
Couture bridal piece : creation time 4-8 months
These processing times are indicative and do not include shipping time.
Dagmara Joly will make every reasonable effort to respect the estimated production times and inform Customers of any significant delays.
6. PRICES AND CURRENCY
All prices displayed on www.dagmarajoly.com are expressed in euros (EUR).
Where the website displays prices in other currencies, these amounts are indicative and may vary depending on exchange rates.
All orders are charged and invoiced in euros. Any currency conversion is handled by the Customer's payment provider or bank at the exchange rate applicable at the time of payment.
Prices are inclusive of applicable taxes where required by law. Any applicable taxes, customs duties or import charges for international orders will be indicated or handled in accordance with the applicable regulations.
Delivery and handling charges are not included in the product price unless expressly stated otherwise.
The total amount payable, including applicable delivery charges and taxes, will be displayed before the Customer confirms the order.
7. PAYMENT
Payment must be made in full at the time of ordering.
The following payment methods may be available:
Credit and debit cards
Payments are processed securely through PrestaShop Checkout and Stripe.
Payment information is encrypted using secure SSL technology. Dagmara Joly does not directly access or store the Customer's full card details.
PayPal
Customers may also pay through PayPal's secure payment platform. Transactions are subject to PayPal's terms and conditions.
PayPal Pay in 4 / Instalments
Where available and subject to eligibility, PayPal may offer payment in instalments.
These payment facilities are provided by PayPal and are subject to its own conditions and approval procedures.
Dagmara Joly is not responsible for decisions made by third-party payment providers.
8. DELIVERY AND SHIPPING
Dagmara Joly ships orders internationally.
Orders are dispatched from France using La Poste and its applicable delivery services.
Estimated delivery times after dispatch are as follows:
- France: approximately 2–4 working days.
- European Union: approximately 4–10 working days.
- United States: approximately 7–10 working days.
- Other international destinations: approximately 7–18 working days.
These delivery estimates are indicative and may vary depending on the destination, customs procedures, carrier operations and exceptional circumstances.
Once an order has been dispatched, the Customer will receive a shipping confirmation and tracking number by email, where tracking is available.
Customers are responsible for providing a complete and accurate delivery address.
If a parcel cannot be delivered due to an incorrect or incomplete address supplied by the Customer, additional shipping costs resulting from a necessary reshipment may be charged to the Customer, subject to applicable law.
International Customers are responsible for any import duties, customs charges or taxes imposed by the destination country, unless otherwise required by law.
Dagmara Joly takes care to package all orders securely. However, any delivery issue, loss or damage should be reported promptly so that the matter can be investigated with the carrier.
Nothing in this section limits the statutory responsibilities of Dagmara Joly as the seller, including its obligations concerning delivery and the transfer of risk under applicable consumer law.
9. RIGHT OF WITHDRAWAL AND RETURNS
Dagmara Joly offers two categories of garments:
- Standard-size garments, manufactured according to the size chart available on the website.
- Made-to-measure garments, individually produced according to the Customer's specific measurements or personal specifications.
The return conditions differ depending on the category purchased.
9.1. Standard-size garments – 17-day return policy
For garments offered in standard sizes according to the published size chart, Customers benefit from an extended return period of 14 calendar days from the date of receipt of the order (period provided under Article L221-18 of the French Consumer Code)
To exercise this right, the Customer must notify Dagmara Joly by email at contact@dagmarajoly.com within 3 calendar days of receiving the order.
Following notification, the Customer must return the product within 14 calendar days.
Returned garments must:
- Be unworn, unused and in their original condition.
- Have all original labels and tags attached.
- Be free from stains, perfume, makeup, damage or alterations.
- Be returned with their original packaging, where reasonably possible.
- Be securely packaged to prevent damage during transportation.
Customers may try on garments as they would in a physical shop, but must not wear or use them beyond what is necessary to assess their nature, characteristics and fit.
Dagmara Joly reserves the right to seek compensation for any diminished value resulting from handling beyond what is necessary to inspect the garment, in accordance with applicable law.
9.2. Made-to-measure garments – no right of withdrawal
Made-to-measure garments are individually created according to the Customer's specific body measurements, personal specifications or custom requirements.
Because these products are manufactured specifically for an individual Customer and cannot ordinarily be resold as standard stock, they are excluded from the statutory right of withdrawal under Article L221-28 of the French Consumer Code.
Consequently, made-to-measure garments are non-refundable in the event of a change of mind, incorrect measurements supplied by the Customer or a change in personal preference.
By purchasing a made-to-measure garment, the Customer acknowledges and accepts that the product is individually produced according to the measurements and specifications submitted at the time of ordering.
This exclusion does not affect the Customer's mandatory legal rights in the event of a defect, lack of conformity or failure by Dagmara Joly to fulfil the agreed specifications.
9.3. Made-to-measure garments – fitting and alterations
Dagmara Joly takes particular care when producing made-to-measure garments.
However, individual differences in body shape, posture and measurement techniques may affect the final fit.
If a made-to-measure garment does not fit as expected, the Customer must contact Dagmara Joly at contact@dagmarajoly.com within 3 working days of receiving the order, explaining the issue in detail and providing photographs where appropriate.
Depending on the circumstances, Dagmara Joly may offer assistance with alterations.
Where an adjustment by a local professional tailor is agreed in advance with Dagmara Joly, reasonable alteration costs may be reimbursed upon presentation of a valid receipt, subject to prior approval.
If the garment has a genuine manufacturing defect or does not conform to the measurements and specifications agreed at the time of purchase, Dagmara Joly will assess the situation and provide an appropriate remedy in accordance with applicable consumer law.
Any proposed alteration or goodwill arrangement does not restrict the Customer's statutory rights.
10. RETURN PROCEDURE
All returns must be notified in advance by email to:
The Customer must include:
- Full name.
- Order number.
- Product concerned.
- Reason for the return, where applicable.
Dagmara Joly will provide the necessary return instructions and the appropriate return address.
Please do not send any returned item to the atelier's registered business address without prior authorisation.
For returns made under the voluntary 14-day return policy, the Customer is responsible for the direct cost of return shipping.
We strongly recommend using a tracked shipping service and retaining proof of postage until the return has been processed.
Dagmara Joly cannot be held responsible for parcels lost during return transportation where the Customer has arranged and paid for the return shipment.
This procedure is intended to ensure that returns can be properly identified and processed. It does not restrict the Customer's statutory right of withdrawal.
11. REFUNDS
For eligible standard-size returns, refunds will be processed in accordance with the applicable consumer protection legislation.
Where the right of withdrawal is exercised, Dagmara Joly will reimburse the amounts legally due, including the cost of standard delivery originally paid by the Customer.
Additional delivery costs resulting from the Customer's choice of a more expensive delivery method than the least expensive standard delivery option offered will not be refunded.
Refunds will be made using the same payment method used for the original transaction, unless the Customer expressly agrees otherwise and no additional charges arise.
In accordance with Article L221-24 of the French Consumer Code, refunds will be issued without undue delay and no later than 14 calendar days after Dagmara Joly has been informed of the Customer's decision to withdraw.
For sales of goods, Dagmara Joly may defer the refund until the returned product has been received or until the Customer has provided proof of dispatch, whichever occurs first.
The following circumstances do not give rise to a voluntary refund:
- A change of mind concerning a made-to-measure garment.
- Incorrect personal measurements supplied by the Customer, where these are the cause of the fitting issue.
- Alterations independently performed without prior agreement, except where the Customer's mandatory legal rights apply.
- Damage, wear or alterations caused by the Customer.
These exclusions do not affect any mandatory statutory rights, including rights relating to defective or non-conforming products.
12. LEGAL GUARANTEES
All Customers purchasing as consumers benefit from the mandatory legal guarantees provided under French law.
Legal guarantee of conformity
Under Articles L217-3 et seq. of the French Consumer Code, Dagmara Joly is responsible for delivering products that conform to the contract.
Consumers benefit from the legal guarantee of conformity for a period of two years from delivery, subject to the applicable legal conditions.
In the event of a lack of conformity, the Customer may be entitled to repair or replacement of the product or, where the legal conditions are met, a reduction in price or termination of the contract with a refund.
Guarantee against hidden defects
Customers also benefit from the guarantee against hidden defects under Articles 1641 et seq. of the French Civil Code.
This guarantee applies to defects that render the product unfit for its intended use or substantially reduce its usefulness, under the conditions provided by law.
These legal guarantees apply independently of the return and withdrawal policies described above, including to made-to-measure garments.
13. INTELLECTUAL PROPERTY
All content appearing on www.dagmarajoly.com is the exclusive property of Dagmara Joly or is used with the appropriate authorisation.
This includes, without limitation:
- Brand names and logos.
- Product designs and photographs.
- Texts, descriptions and editorial content.
- Illustrations, graphics and visual elements.
- Website design and creative materials.
Any reproduction, distribution, modification, publication or commercial use of all or part of this content without prior written authorisation is strictly prohibited.
Unauthorised use may constitute an infringement of intellectual property rights and may result in legal proceedings.
14. LIABILITY AND FORCE MAJEURE
Dagmara Joly shall not be held liable for failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, strikes, transport disruptions, government restrictions or other events constituting force majeure under French law.
This provision does not affect any mandatory rights or remedies available to consumers.
15. PERSONAL DATA
Personal data collected through the website is processed for the purposes of managing customer accounts, processing orders, arranging deliveries, handling payments and providing customer support.
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Further information concerning the collection, use, retention and protection of personal data is available in the Privacy Policy published on www.dagmarajoly.com.
16. APPLICABLE LAW AND DISPUTE RESOLUTION
These Terms are governed by French law.
In the event of a disagreement, the Customer is invited to contact Dagmara Joly first at contact@dagmarajoly.com in order to seek an amicable solution.
If an amicable resolution cannot be reached, consumers may, where applicable, refer the matter to a competent consumer mediator free of charge, in accordance with Articles L612-1 et seq. of the French Consumer Code.
The identity and contact details of the competent consumer mediator will be provided in the website's legal information and made available to Customers.
Consumers may also use the dispute resolution procedures available under applicable European and French law.
Nothing in these Terms prevents consumers from bringing proceedings before the competent courts in accordance with applicable consumer protection legislation.
17. CONTACT AND BUSINESS INFORMATION
Dagmara Joly
Registered business address: Wattrelos, France
Postal code: 59150
Email: contact@dagmarajoly.com
SIRET: 79871254300023
Website: www.dagmarajoly.com
Thank you for supporting independent design and handcrafted fashion.
Every Dagmara Joly garment is created with care, attention to detail and a commitment to craftsmanship.