Returns & Refunds

RETURNS & REFUNDS

DAGMARA JOLY

At Dagmara Joly, every garment is carefully handcrafted in France with attention to detail and quality.

We want you to feel confident when placing your order. Please read our return and refund policy before purchasing.

01. STANDARD-SIZE GARMENTS

14-DAY RIGHT OF WITHDRAWAL

Garments offered in standard sizes according to our published size chart are eligible for return within 14 calendar days of receiving your order, in accordance with Article L221-18 of the French Consumer Code.

You may exercise your right of withdrawal without providing a reason.

To qualify for a return, garments must:

  • Be unworn and unused, apart from reasonable try-on.
  • Be in their original condition.
  • Have all original labels and tags attached.
  • Be free from stains, perfume, makeup or damage.
  • Not have been altered or modified.

How to request a return:

  1. Contact us at contact@dagmarajoly.com within 14 calendar days of receiving your order.
  2. Include your order number and the item you wish to return.
  3. Wait for our return instructions and authorised return address.
  4. Ship the item within 14 calendar days following your notification of withdrawal.

Return shipping costs are the responsibility of the customer, unless otherwise required by law.

We strongly recommend using a tracked shipping service.

02. MADE-TO-MEASURE GARMENTS

INDIVIDUALLY CREATED FOR YOU – NON-RETURNABLE FOR CHANGE OF MIND

Made-to-measure garments are individually handcrafted according to your personal body measurements and specific requirements.

As these pieces are created specifically for each customer, they are excluded from the statutory right of withdrawal under Article L221-28 of the French Consumer Code.

Consequently, made-to-measure garments cannot be returned or refunded in the event of:

  • A change of mind.
  • A change in personal preference.
  • Incorrect measurements provided by the customer.
  • A fitting issue resulting from incorrect measurements supplied by the customer.

This exclusion does not affect your statutory rights in the event of a manufacturing defect or lack of conformity with the agreed specifications.

03. FITTING & ALTERATIONS

We take great care when creating your made-to-measure garment.

However, individual differences in body shape and posture can sometimes affect the final fit.

If your garment does not fit as expected, please contact us within 5 working days of receiving your order at contact@dagmarajoly.com.

Please explain the issue clearly and include photographs where possible.

Where appropriate, we may recommend alterations by a local professional tailor.

Alteration costs

Any alteration work must receive prior written approval from Dagmara Joly before being carried out.

Where approved in advance, reasonable alteration costs may be reimbursed upon presentation of a valid invoice or proof of payment.

Alterations carried out without prior written approval will not automatically qualify for reimbursement under this commercial policy.

This requirement does not restrict your statutory rights in the event of a manufacturing defect or lack of conformity.

04. REFUNDS

For eligible standard-size returns, refunds are processed in accordance with French consumer protection legislation.

Refunds include the original standard delivery costs where required by law. Additional delivery charges resulting from the customer's choice of a more expensive delivery method are not refundable.

Refunds are issued using the original payment method.

In accordance with Article L221-24 of the French Consumer Code, refunds are made no later than 14 calendar days after we have been informed of your decision to withdraw.

For sales of goods, we may defer the refund until we have received the returned garment or until you have provided proof of dispatch, whichever occurs first.

05. DEFECTIVE OR NON-CONFORMING GARMENTS

Your statutory consumer rights always apply.

Under Articles L217-3 et seq. of the French Consumer Code, you benefit from the legal guarantee of conformity.

If your garment has a manufacturing defect or does not conform to the agreed specifications, please contact us at contact@dagmarajoly.com.

This protection applies to both standard-size and made-to-measure garments.

06. CONTACT US

DAGMARA JOLY

Email: contact@dagmarajoly.com

Website: www.dagmarajoly.com

Every Dagmara Joly creation is made with care, craftsmanship and attention to detail. Thank you for supporting independent design and our French atelier.

Please read this policy alongside our General Terms & Conditions of Sale. Mandatory consumer protection legislation shall always prevail.